Shipping & Returns

Items ordered through our website normally ship within 1 to 2 business days.  Most orders are shipped the same day, provided we receive your order by 12N CST.  Notable exceptions are items that require customization—such as Wingdow’s Unipod, Quadripod, and Wingdow® Gym playstands.  These may take a week or more to ship, depending on the degree of customization.  In this case, we will contact you and give you an estimated ship date. 


Please keep in mind that all shipping costs displayed on this site are estimates, based on our best guess of package size and weight and the volatile carrier rates of a changing economy.  If—after packing and weighing your order—we find that your shipping cost is significantly different than the estimate calculated by our website, we will contact you to discuss..  Your card or PayPal account will not be charged until we are ready to ship your order. 


International customers may not get accurate shipping estimates from our site because we are often able to negotiate better shipping costs than commonly available FedEx international rates, especially for our playstand shipments.  In this case, we will calculate the shipping costs after we receive your order, based on the item or items you have purchased and your location.  We will then email you the shipping total and wait for your approval by email before we process and ship your order. Alternatively, email us with the items you want before you order, and we will provide you with our best estimate of shipping cost.